Refund policy

Return & Refund Policy – CreepyRide

At CreepyRide, customer satisfaction is important to us. If you are not satisfied with your purchase, we offer a 7-day return policy subject to the conditions below.

1. Return Period

You can request a return within 7 calendar days of receiving your order.

2. Return Eligibility

To be eligible for a return, the product must be unused, unwashed, undamaged, and in its original packaging with all included items.

Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible, except where required by applicable law.

3. How to Request a Return

To start a return, email us at creepyridehelp@gmail.com with the following details:

  • Your order number

  • Reason for the return

  • Photos of the product, if it arrived damaged or incorrect

Please contact us before sending any product back. We will share the return instructions after reviewing your request.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery. Please include your order number and clear photos so we can review the issue and help resolve it.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, where possible. The time required for the refund to appear may depend on your bank or payment provider.

Any applicable return shipping charges and shipping-fee refunds will be communicated during the return process, subject to applicable law.

6. Exchanges

If you need a replacement or exchange, email us at creepyridehelp@gmail.com with your order number and the reason for your request. Exchanges are subject to product availability.

7. Contact Us

For questions about returns, refunds, or exchanges, contact us at:

Store: CreepyRide
Email: creepyridehelp@gmail.com

We appreciate your trust in CreepyRide and thank you for shopping with us.

This policy does not limit any consumer rights available under applicable law.